Because Bargain Wheels Car Rentals can give you the choice between independent car hire operators and the National car rental companies there are different collection procedures.

The independent car hire operators are all off airport sites which means that in most cases you will be collected from the airport and ferried to the depot to do the paperwork. This service is provided free of charge and for the unfamiliar traveller is sometimes very attractive as you will not have to contend with airport traffic.

If you have opted for a national company then your rent-a-car will be on site at the airport.

When booking your car hire you should consider if the rental car operator has any restrictions on where you can travel No use having a hire car you can not take to where you wish to travel.  On the Bargain Wheels Car Rentals website there is information regarding any restrictions to travel in the rental information section for each Car Rental agent, this section can be found in step 2 page of the booking/quotation process.

This will also depend on the operator you have chosen to supply your rental car. In most cases they will advertise this information next to the rental car picture or at the completion of the quotation/booking process.  With some of the smaller agents unlimited klms within an area of use can be arranged if you call the car rental reservation office.

Payment for the car hire is made in full on arrival, or can be pre-charged by agreement.  A Credit Card number is required to secure a vehicle. If you have chosen a national car rental company, no deposit is required .Some of the Independent car hire agents require a deposit on confirmation of a vehicle. This information is set out in the Car Rental information section (this section can be found in step 2 page of the booking/quotation process).

The Bargain Wheels Car Rentals booking system is secure, so entering your credit card details is worry free. You will see a padlock on the page where your credit card details are required. This along with checking the browser line for that page. Make sure it says https: indicating a secure page.  If you are still uncomfortable with that, please call the reservation office and one of our friendly staff will assist you.

In most cases a security bond equal to the hirers chosen excess liability is per-authorised on the nominated Credit card on arrival. Please refer to the Car Rental information on each supplier.

All rental cars are insured. As with private car rental insurance, as excess applies in the unfortunate instance where there is damage caused to the vehicle.  There is a range of excess reduction packages available on the website and are clearly outlined on the options page.  Standard CDW (Collision Damage Waiver) options do not apply to single vehicle accidents.

Although the vehicles are well maintained and serviced, your peace of mind comes from knowing that we offer Free 24 hour roadside mechanical breakdown assistance with RACV etc.  RACV call-outs for human error related problems such as keys locked in the car, assistance with a flat tyre, run out of fuel or left the lights on etc, attracts a service fee, plus an additional cost relating to the call out.  No rental cars are to be towed without the permission of the agent supplying the vehicle. Refer to your contact.

Because of the cost and loss of hire opportunity and revenue, cancellations made may incur a fee. The independent agents have cancellation policies available for you to view in the Car Rental information.  The national companies do not charge for cancellation if notice given more than 24hours out.

The rates apply to drivers between the ages of 25 – 75 yrs in most cases. For drivers under this age but over 21 years of age, you may still rent a car however a compulsory surcharge will be applied and excess amounts are different from over 25year old drivers.  These are displayed in the “Optional Extra’s” fields during the online booking procedure and must be selected. Conditions apply.

All drivers must hold a valid driver’s licence (i.e. not provisional or learners). A current acceptable Australian, overseas, or International licence (in English) is required from all drivers.

Minimum charge is for 24hours from the time of pick up.  A car rental day is 24hour period which starts at the time of collection however can also apply to a rental period that is of several hours’ duration.

Depending on travel destination and length of hire, one way car rentals may be available. Please discuss your requirements with our friendly office staff

Additional drivers may be added to your car rental agreement providing they meet the requirements this may incur a fee – refer to the optional extras page in the booking process.

In most cases street directories and maps will be provided in the vehicle. Satellite Navigation units are also available in the optional extra page.

Forward and rear-facing Baby seats plus Child Booster Seats are available for hire. Please advise age of child where ever possible.

In most cases pets are not permitted in rental cars. Please check with reservation staff.

The agents supplying the car hire will either:

• Charge your credit card for the amount detailed on the fine, or,
• Supply your information to law enforcement agencies, who will in turn issue a fine to your postal address
• It is advisable that you pay any fines you receive before leaving the country. Failure to pay fines received in Australia may result in refusal of car hire in the future

All hirers are responsible for their own fuel costs. Vehicles are supplied with a full tank of fuel and must be returned with a full tank of fuel. Should the vehicle be returned short of fuel it will be re-fuelled at client’s expense.

Agents take pride in supplying customers with well cleaned and Smoke Free Rental Cars. All hire cars are to be return in a similar clean state. Smoking is not permitted in any vehicle. Extra Cleaning / Sanitation Fees will apply when a vehicle is returned in a dirty condition or any evidence of smoking within the vehicle is found.