AREA OF USE

250 km radius from the boundary of the Gold Coast. This area in approximately as far North as Noosa on the Sunshine Coast and as far South as Ballina & Byron Bay

KILOMETRES OF TRAVEL

We offer unlimited kilometre of travel within our approved area of use

PAYMENT

We welcome Bankcard, MasterCard, Visa, American Express or JCB subject to authorization. Cash Renters welcome (conditions apply).

SECURITY BOND

A Security Bond equal to the hirers chosen excess liability is pre-authorised on the nominated Credit Card on arrival. This is to ensure the vehicle is returned in good, clean, undamaged condition (body, windscreen, tyres, etc) and with the correct amount of fuel. The security Bond is cancelled / returned after return, subject to a final and satisfactory inspection of the rental vehicle. The credit card holder must be present on collection of the vehicle, and must also sign the Rental Agreement, unless previously organised. Cash bonds, equal to the excess liability are acceptable on a pre-arranged basis only. Customers looking to leave a cash bond may be also asked for additional proof of ID and residence, such as utility notices.

INSURANCE - Collision Damage Waiver (CDW)

All of our vehicles are insured. As with private rental insurance, an excess applies in the unfortunate instance where there is damage caused to the vehicle. Our vehicles carry the standard excess of $2000.

We offer a range of packages to reduce the excess liability on the vehicle insurance. For a minimal daily amount, you may wish to reduce the excess that would be payable (Collision Damage Waiver) if the vehicle is damaged or causes damage to another or property. An opportunity will be made available during this booking process to choose one of these packages. If you are still undecided on whether you wish to reduce the excess, you may choose to select one of these options when you collect the vehicle. Standard CDW options do not apply to single vehicle accidents.

Insurance cover is subject to the terms and conditions of the Rental Agreement. Comprehensive cover is included in these rates. A damage liability applies to all rentals.

The standard damage liability for 21-24yr renters is $2500 reducible to $500 by paying a daily waiver fee of $12 per day. 25+ renters standard damage liability is $2000 reducible to $300 by paying a daily waiver fee of $12 per day. Windscreen and Tyre damage cover is available for a daily fee of $2.20. The nominated damage liability is payable on delivery of vehicle - authorised credit card imprint or cash. Overhead, interior, under body and windscreen damage howsoever caused is always at the Renters risk. All insurance is void unless vehicle is driven on properly constructed roads.

ROADSIDE ASSISTANCE

Although our vehicles are well maintained and serviced, your peace of mind comes from knowing that we offer FREE 24 hour roadside mechanical breakdown assistance with RACQ. RACQ call-outs for human error related problems such as keys locked in the car, assistance with a flat tyre, run out of fuel or left the lights on etc, attract a $65 service fee, plus any additional costs relating to the call out. No vehicles are to be towed or repaired without the permission of Bargain Wheels Melbourne City management. We request that you advise us as soon as practicable of any need for RACQ call-out.

DRIVERS AGE

Our rates apply to drivers between 21 and 80 years of age. For drivers under this age but over 21 years of age, you may still rent a vehicle however a compulsory surcharge may be applied and excess amounts are different from over 25 year old drivers.

DRIVERS LICENCE

All drivers must hold a valid full driver's licence (i.e. not provisional or learners). A current acceptable Australian, overseas, or International licence (in English) is required from all drivers.

RENTAL DURATION

Minimum charge is for 24 hours from time of pick up. Additional hours for a late return are charged at 1/5 of the daily rate per hour up to 5 hours and a full day thereafter.

VEHICLE CHOICE

Please ensure the vehicle you have booked is large enough for the amount of luggage you are travelling with. A larger substitute vehicle may not always be available. Whilst every attempt is made to provide the customer’s vehicle class of choice, vehicles are subject to availability and may occasionally need to be changed or substituted at any time without the ability to give prior notice.

ADDITIONAL DRIVERS

There is no charge for additional drivers as long as they meet the requirements - up to 2 extra drivers can be added but we must sight their licences and they must also sign the Rental Contract.

BABY & BOOSTER SEATS

Forward and rearward facing Baby Seats plus Child Booster Seats are available for hire. Please advise age of child and positioning requirements for harness.

EARLY RETURNS / EXTENSION OF HIRE

The term of hire is for the period of time described in the Agreement.
No refund is available if vehicle is returned before date shown on contract. Any extension of a hire must be agreed to by management prior to the time and date of return listed on the contract. If an extension of a hire is not agreed to the vehicle must be returned by the time and date specified at commencement of hire or it may be reported stolen.

FUEL

All hirers are responsible for their own fuel costs. Whilst our vehicles are normally supplied with a full tank of fuel, this may not always be the case. Vehicles should be returned with a fuel level not less than that supplied at the commencement of the hire. Should the vehicle be returned short of fuel t will be re-fuelled by our staff and the deficit charged the hirer. A re-fuelling fee will be charged in addition to the cost of the fuel.

CLEANING AND SMOKING IN VEHICLES

We take pride in supplying our customers what our customers want, with a well cleaned and Smoke Free vehicle. We ask that you return the vehicle in a similar clean state. Smoking is not permitted in our vehicles. Extra Cleaning / Sanitation Fees will apply when a vehicle is returned in a dirty condition or any evidence of smoking within the vehicle is found.

SECURITY & PRIVACY

We treat our customers information as highly confidential and all measures are taken to ensure that it remains safe and confidential.

HOURS OF TRADING

Monday to Saturday:

VEHICLE COLLECTION

Holiday Car Rentals meets all customers arriving during normal trading hours with a name board as they arrive into the terminal. This service incurs a compulsory surcharge of $20 per rental ($30 for hires under 3 days).

After hours arrivals and departures may have vehicles left for collection, details of which will be provided with booking confirmation.