Alamo Terms & Conditions – Summary of Key Points

This summary has been prepared by BargainWheels as a guideline to alert you to the key inclusions, exclusions, requirements and other terms and conditions which may apply when renting from Alamo. Customers will be required to accept Alamo’s Rental contract when collecting the vehicle.

This quote includes:

  • G.S.T.
  • Administration Fee
  • Basic insurance cover for cars with an excess of $2750 – $3850 (including GST).  Collision damage waiver can be purchased separately upon arrival for $27.50* per day
  • Signified kilometre amount (generally unlimited, see below for extra km charges)
  • Vehicle Registration
  • One way fees if applicable
  • Airport taxes and surcharges if applicable (subject to change)
  • All vehicle fees related to the booking, eg. Vehicle drop fees, all recovery fees, premium location fees, corporate location fees wherever applicable.
  • Additional drivers surcharge

This quote will not include:

  • Security deposit of $200 plus the charges for the rental, options and coverage must be settled at the commencement of the rental.   Refer to the terms and conditions Forms of Payment
  • Credit card surcharges
    • American Express / Diners Card – 3.85% (Including GST)
    • Visa / MasterCard – 1.65% (Including GST)
  • Collision Damage Waiver from $19.80 per day. Please see our Rental Vehicle Excess Information for further details.
  • Child Seats or booster seats (can be purchased after confirmation for $5.50* per seat, per day
  • Extra kilometre travel (if your rental is limited), the limit cannot be extended, and each km will be charged at $0.275cents plus local taxes and surcharges.
  • The age surcharge of $16.50* per day, if between the ages of 21 and 24.
  • Probationary/Provisional P Plate Licence holders $22* per day
  • GPS $5.50 per day.  GPS are subject to availability and can not be guaranteed.
  • A minimum refuelling charge of $27.50 applies if a fuel top up is required.
  • Any extras signed up for upon arrival.

* All extra add-ons will attract additional percentage taxes and surcharges.

Note: This information (including prices and taxes) is provided by Alamo and may change without notice to Bargainwheels.

Renter Requirements

We accept current Australian, International and overseas licences. Overseas licences that are not easily identifiable as a driver’s licence must be accompanied by an International Licence or English translation. Valid driver’s licence must be held for a minimum of 12 months.

Driver’s License Information

Customers must present a full valid driving licence which has been held for a minimum of 3 years. Driving license can be from any country. If the license is not in English, an international driver’s license must be presented along with driver’s license from country of origin. Self-drive service only.

Forms of Payment

A valid credit card or Visa or MasterCard debit card must be provided for all rentals. For payments, we accept all major credit cards and debit cards (NO CASH) and for deposits we only accept all major credit cards and Visa or MasterCard debit cards (NO CASH). Charges for options and coverage must be settled at the commencement of the rental together with a deposit (bond). The credit card holder is listed as the hirer and must be present at the time of rental commencement. The credit card deposit (by way of authorisation) is A$200.00.

A credit card fee applies as follows and is applicable to all rental charges ($ the deposit bond) including any optional items purchased and damage liability charges. There is no refund of credit card surcharges:

Alamo Credit Card Surcharges: American Express / Diners Card – 3.55% (including GST)

Visa / MasterCard – 1.50% (Including GST)

Union Pay Cards:

We are now able to accept Visa and MasterCard that have the Union Pay logo on the card. Unfortunately, at this time, we are unable to accept a Union Pay card that has been branded only by Union Pay (these cards start with a 6, 8 or 9)

To ensure you accept only the correct card, please take note of the following: All three items MUST be present on either the front or back of the card to be accepted:

  1. The China Union Pay logo is a red / blue / green striped logo and will be found on the front of the card
  2. The Visa Credit card logo is the standard silver hologram of the Visa ‘Dove’, this can be found either on the front or back of the Credit card. This hologram indicates to staff that the card is a “credit” card. Union Pay Debit cards do not have the hologram. Debit cards are NOT accepted at this time.
  3. The standard Visa logo will be located on the front of the card and has the word “VISA” in blue and gold. Important: Single branded Union Pay Debit cards have a CUP logo only. They do not have a hologram, or any other bank logo.

Additional Driver

Each additional driver is charged at a flat fee per day of AUD $5.50 which includes GST. The fee is capped at 6 days.

For Alamo bookings additional drivers are included.

Age Requirements

  • Minimum driver age of 21 years old. There is no maximum age, however under 25 years old will only be able to reduce their damage liability to AUD $330.00.
  • A young driver surcharge of AUD $15.00 per day which excludes GST applies to all Drivers aged between 21-24 years old.
  • Drivers aged between 21-24 are restricted to vehicles Mini MCMR, Economy ECMR, ECAR, Compact CDAR, Compact SUV CFAR, Compact Commercial Van CKAR, Intermediate IDAR, Intermediate pickup IPAR and Standard SDAR only.
  • All drivers must have held their licence for a minimum of one year. If any driver is on a probationary licence there is an additional Probationary Licence Fee of AUD $22 per day which excludes GST.

Toll Pass Waiver Service

Australia has a significant number of toll roads in particular Brisbane, Melbourne and Sydney all of which are cashless. Tolls vary dependent on the road used and the length of the journey. Every vehicle is fitted with an electronic toll pass. If a Customer travels through a toll collection point, the Customers credit card will be charged for the toll and an administration fee. The charge can be delayed by up to a month or more dependent on when the notification is received by us from the toll road operator. If a valid email address is on file then a revised rental receipt will be emailed advising of the toll road charges.

The electronic devices in our rental cars are not allowed to be removed. The road toll policy applies to all vehicles and customers must not use any other tag or tolling device, product of any other toll provider. If you bring your own device you do risk being charged twice, once for the device fitted in the vehicle and once by your own toll road provider.

Baby Seat

$5.50 / Day including GST.

Child restraints are compulsory when transporting infants and young children by motor vehicle on Australian roads. All vehicles are fitted with child restraint anchor points.

Baby Seats are available at all locations in limited supply. We recommend baby seats are pre-booked to avoid disappointment. A daily fee of AUD $5.50 with a maximum rental charge of AUD $33.00 plus GST and PLF applies. In cases of loss or damage a replacement fee of AUD $330.00 will be charged to the renter.

We offer a child restraint which is the reversible type. When fitted in the reverse position it is suitable for newborn to 6-month old babies with the baby facing the rear of the vehicle. When fitted in the upright position the child restraint is recommended for infants of 6 months to 5 years of age with the infant and restraint facing forward.

Our intent is to ensure that our customers receive a level of service that they would expect in ensuring that the child seats (restraints) are correctly fitted, meeting all manufacturers safety standards and requirements.

Some of our staff are been trained in the fitting of child safety restraints, and only these staff will be able to fit the restraints, or to advise on what they believe to be the best type of restraint and method of fitting.

Please be aware however, that if you have requested a restraint be fitted, that the child restraint you have booked has been installed in the car for your convenience.

Please check that the restraint is installed to your requirements before driving off, as we do not take any responsibility for incorrect fitting.

GPS Navigational Device

$5.50 / Day including GST.

Portable Satellite Navigation systems are available for rental. The units are supplied with cradles to fix to the windscreen of the vehicle and charging units for the batteries. The units are available at all locations subject to availability. We recommend GPS units are pre-booked to avoid disappointment. A daily fee of AUD $5.50 with a maximum rental charge of AUD $30.00 plus GST applies. In cases of loss or damage a replacement fee of AUD $330.00 will be charged to the renter.

Child/Toddler Seat

$5.50 / Day including GST.

Child restraints are compulsory when transporting infants and young children by motor vehicle on Australian roads. All vehicles are fitted with child restraint anchor points.

Child Safety Seats are available at all locations in limited supply. We recommend seats are pre-booked to avoid disappointment. A daily fee of AUD $5.00 with a maximum rental charge of AUD $33.00 inc GST applies. In cases of loss or damage a replacement fee of AUD $330.00 will be charged to the renter.

When fitted in the upright position the child restraint is recommended for infants of 6 months to 5 years of age with the infant and restraint facing forward.

Our intent is to ensure that our customers receive a level of service that they would expect in ensuring that the child seats (restraints) are correctly fitted, meeting all manufacturers safety standards and requirements.

Some of our staff are been trained in the fitting of child safety restraints, and only these staff will be able to fit the restraints, or to advise on what they believe to be the best type of restraint and method of fitting.

Please be aware however, that if you have requested a restraint be fitted, that the child restraint you have booked has been installed in the car for your convenience.

Please check that the restraint is installed to your requirements before driving off, as we do not take any responsibility for incorrect fitting.

Booster Seat

$5.50 / Day including GST.

Child restraints are compulsory when transporting infants and young children by motor vehicle on Australian roads. All vehicles are fitted with child restraint anchor points.

A child booster seat which is a moulded child seat and height booster; it is not a child restraint. It elevates the height of a child to enable the alignment of the sash of a lap sash seat belt across the child’s shoulder and is recommended for children of 5 to 9 years of age (legal requirement is 7 years of age). A daily fee of AUD$ 5.50 with a maximum rental charge of AUD $33.00 plus GST applies. In cases of loss or damage a replacement fee of AUD $330.00 will be charged to the renter.

Our intent is to ensure that our customers receive a level of service that they would expect in ensuring that the child seats (restraints) are correctly fitted, meeting all manufacturers safety standards and requirements.

Some of our staff are been trained in the fitting of child safety restraints, and only these staff will be able to fit the restraints, or to advise on what they believe to be the best type of restraint and method of fitting.

Please be aware however, that if you have requested a restraint be fitted, that the child restraint you have booked has been installed in the car for your convenience.

Please check that the restraint is installed to your requirements before driving off, as we do not take any responsibility for incorrect fitting.

Protection Products

Damage Waiver

All vehicles rented come with a standard cover as below:

Mini MCMR, Economy ECAR, ECMR, Compact CDAR, Compact SUV CFAR, Intermediate-Midsize IDAR, Intermediate-Midsize SUV IFAR, Standard SDAR, Standard SUV SFAR, Fullsize FCAR, FDAR AUD $2750.00

Compact Special CXAR, Compact Commercial Van CKAR, Intermediate-Midsize Commercial Van IKAR, Intermediate-Midsize Pickup IPAR, Fullsize Pickup FPAR, Fullsize Elite GDAR, Fullsize SUV FFAR, Fullsize Commercial Van FKAR, Premium PDAR, Premium SUV PFAR, Premium Special PXAR, Premium Van PVAR, Special SUV, XFAR, Luxury LDAR, Luxury SUV LFAR, Special Passenger Van XVAR AUD $3850.00

Your Loss or Damage Liability (“LDL”) is the amount payable by you in the event of loss or damage to the Vehicle even if you are not at fault. Your liability includes damage to the vehicle, damage to other vehicles, a Claims Administration Fee, loss of use, towing and more. For a small daily fee, you can reduce your damage liability.

With the purchase of CDW Collision Damage Waiver you will only be liable up to the nominated liability for the cost of repair to your vehicle or any 3rd parties’ vehicle or property.

Mini MCMR, Economy ECAR, ECMR, Compact CDAR, Compact SUV CFAR, Intermediate-Midsize IDAR, Intermediate-Midsize SUV IFAR, Standard SDAR, Standard SUV SFAR, Fullsize FCAR, FDAR AUD $27.50 including GST per day reduces your damage liability to AUD $600.00

Premium Van PVAR AUD $27.50 including GST per day reduces your damage liability to AUD $900.00

Intermediate-Midsize Pickup IPAR, Fullsize Pickup FPAR AUD $35.20 including GST per day reduces your damage liability to AUD $600.00

Compact Special CXAR, Compact Commercial Van CKAR, Intermediate-Midsize Commercial Van IKAR, Fullsize Elite GDAR, Fullsize SUV FFAR, Fullsize Commercial Van FKAR, Premium PDAR, Premium SUV PFAR, Premium Special PXAR, Special SUV, XFAR, Luxury LDAR, Luxury SUV LFAR, Special Passenger Van XVAR AUD $35.20 including GST per day reduces your damage liability to AUD $900.00

If another person has caused the damage; Alamo will attempt to recover all costs from that person or his/her insurer. The amount paid by you towards damage liability will be refunded to you to the extent Alamo is successful in recovering all costs.

Where the Vehicle is hired from a remote Location and driven between sunset and sunrise outside a city province, and loss or damage is the result of a single vehicle accident the renter will be liable for all losses incurred.

Super Collision Damage Waiver

$19.80 / Day including GST

All vehicles rented come with a standard cover as below:

Mini MCMR, Economy ECAR, ECMR, Compact CDAR, Compact SUV CFAR, Intermediate-Midsize IDAR, Intermediate-Midsize SUV IFAR, Standard SDAR, Standard SUV SFAR, Fullsize FCAR, FDAR AUD $2750.00

Compact Special CXAR, Compact Commercial Van CKAR, Intermediate-Midsize Commercial Van IKAR, Intermediate-Midsize Pickup IPAR, Fullsize Pickup FPAR, Fullsize Elite GDAR, Fullsize SUV FFAR, Fullsize Commercial Van FKAR, Premium PDAR, Premium SUV PFAR, Premium Special PXAR, Premium Van PVAR, Special SUV, XFAR, Luxury LDAR, Luxury SUV LFAR, Special Passenger Van XVAR AUD $3850.00

Your Loss or Damage Liability (“LDL”) is the amount payable by you in the event of loss or damage to the Vehicle even if you are not at fault. Your liability includes damage to the vehicle, damage to other vehicles, a Claims Administration Fee, loss of use, towing and more. For a small daily fee, you can reduce your damage liability.

With the purchase of SCDW Super Collision Damage Waiver you will only be liable up to the nominated liability for the cost of repair to your vehicle or any 3rd parties’ vehicle or property.

Mini MCMR, Economy ECAR, ECMR, Compact CDAR, Compact SUV CFAR, Intermediate-Midsize IDAR, Intermediate-Midsize SUV IFAR, Standard SDAR, Standard SUV SFAR, Fullsize FCAR, FDAR AUD $34.30 including GST per day reduces your damage liability to zero.

Premium Van PVAR AUD $31 including GST per day reduces your damage liability to AUD $300.00

Intermediate-Midsize Pickup IPAR, Fullsize Pickup FPAR, Compact Special CXAR, Compact Commercial Van CKAR, Intermediate-Midsize Commercial Van IKAR, Fullsize Elite GDAR, Fullsize SUV FFAR, Fullsize Commercial Van FKAR, Premium PDAR, Premium SUV PFAR, Premium Special PXAR, Special SUV, XFAR, Luxury LDAR, Luxury SUV LFAR 50.00 including GST per day reduces your damage liability to zero.

Special Passenger Van XVAR AUD $50 including GST per day reduces your damage liability to AUD $500.00

If another person has caused the damage; Alamo will attempt to recover all costs from that person or his or her insurer. The amount paid by you towards damage liability will be refunded to you to the extent Alamo is successful in recovering all costs.

Where the Vehicle is hired from a remote Location and driven between sunset and sunrise outside a city province, and loss or damage is the result of a single vehicle accident the renter will be liable for all losses incurred.

Tire and Windshield Protection

$11.00 / Day including GST

This reduces the renter’s financial liability against damage to Windscreens, Headlights, Tyres and Overhead to Zero.

Mini MCMR, Economy ECAR, ECMR, Compact CDAR, Compact SUV CFAR, Intermediate-Midsize IDAR, Intermediate-Midsize SUV IFAR, Standard SDAR, Standard SUV SFAR, Fullsize FCAR, FDAR AUD $11.00 daily premium.

Compact Special CXAR, Compact Commercial Van CKAR, Intermediate-Midsize Commercial Van IKAR, Intermediate-Midsize Pickup IPAR, Fullsize Elite GDAR, Fullsize SUV FFAR, Fullsize Commercial Van FKAR, Fullsize Pickup FPAR, Premium PDAR, Premium SUV PFAR, Premium Special PXAR, Premium Van PVAR, Special SUV, XFAR, Luxury LDAR, Luxury SUV LFAR, Special Passenger Van XVAR AUD $16.50 daily premium.

WHTO cover does not cover damage caused by a person stepping, standing or sitting on the roof or any other panel of the Vehicle or by loading or unloading goods. The renter’s liability for Damage to the roof of the Vehicle caused by loading or unloading goods including surf craft is not covered or limited.

Roadside Assistance

$5.50 / Day including GST

This is the roadside assistance service that kicks in where standard breakdown service ends. Premium Roadside Assistance covers those times when you just need a helping hand to get on your way, like fitting a spare tyre or opening a car with the keys locked in.

Services offered in the Premium Roadside Assistance program include:

  • Change a flat tyre (install vehicle’s spare tyre)
  • Lockout service if you are locked out of your car
  • Fuel delivery – up to 15 litres at no charge if you run out of fuel
  • Jump starting your car if the battery is run flat (lights left on)
  • AUD $150 of accommodation or transport costs (reimbursement of expenses as a result of rental car breakdown)

Premium Roadside Assistance is there to help you 24/7. For a daily fee of AUD $5.50 for all car groups; customers save on all of the above and receive total peace of mind.

Please Note: Premium Roadside Assistance will coordinate provider services for you. You will need to be present with the vehicle for Premium Roadside Assistance services to be provided. The relevant phone number to contact can be found on the rental agreement wallet which you will receive when collecting your vehicle.

Refuelling Service

Vehicles are supplied full and must be returned the same or a refuelling fee will be charged (determined by the location).

One Way Drop Policy

Possible to and from most locations when available for confirmed bookings. One way drop fees apply for all valid one-way rentals in Australia.

No one ways into or out of Northern Territory, Western Australia and Tasmania.

In the event that the renter returns the vehicle to a location that differs from the one noted on the original rental agreement, then Alamo Car Rentals reserves the right to charge a relocation fee based on the KM distance table below.

Included in the Price Quoted on BargainWheels

From 01 KMS – To 50 KMSCharges including GST AUD $44.00
From 51 KMS – To 250 KMSCharges including GST AUD $275.00
From 251 KMS – To 500 KMSCharges including GST AUD $550.00
From 501 KMS – To 750 KMSCharges including GST AUD $880.00
From 751 KMS+Charges including GST AUD $1,100.00 (max charge)

Cross Border Policy

The Renter must not use the Vehicle outside the Permitted Area of Use. If the renter takes the Vehicle outside the Permitted Area of Use their Liability for any loss or damage will increase and any optional damage waiver selected void.

For Vehicles rented in Queensland, New South Wales, Australian Capital Territory, Victoria, Tasmania and South Australia, the permitted area of use does not include Western Australia or the Northern Territory.

Vehicles may not be driven above the snow line from June to October, on beaches, in watercourses or rivers.

Permitted Area of Use means the area in which the Vehicle may be driven. The Permitted Area of Use is limited as follows:

  1. For those Vehicles-hired outside the Northern Territory and Western Australia, the Permitted Area of Use does not include the Northern Territory or Western Australia.
  2. For those Vehicles hired from the Northern Territory, the Permitted Area of use does not include any other States or Territories of Australia.
  3. For those Vehicles hired in the Northern Territory, the Permitted Area of use does not include driving on the road to Jim Gorge and Twin Falls or north of the Oodnadatta Track including the following areas- Mount Dare, Dalhousie Springs, Witjira National Park and Pedirka Desert.
  4. For those Vehicles hired from Western Australia, the Permitted Area of Use does not include any other states or Territories of Australia and does not include any place further north or East than Exmouth or further east than Kalgoorlie-Boulder Township or Esperance.
  5. The Permitted Area of Use in Queensland does not include any place further north than Cooktown or in a westerly direction beyond Chillagoe and Georgetown. The Permitted Area of Use does not include the Bloomfield Track coastal route between Cape Tribulation and Cooktown or Fraser Island and Stradbroke Island.
  6. The Permitted Area of Use in South Australia does not include any place further north than Wilpena or in a westerly direction beyond Ceduna.