Europcar Terms & Conditions – Important Info
Please note: for Europcar Australia’s full terms and conditions, a link will be provided upon booking submission.
Below is a summary of the most important information. If you have further questions, please contact our customer care team.
Rental Vehicle Excess
The Excess Damage Fee can range between AUD $5,500 and AUD $7,920—or up to AUD $9,570 for luxury/speciality vehicles—and will be specified in the Rental Agreement you accept upon pick up.
The excess is the most you’ll pay towards repairs for damages to the vehicle’s bodywork, where the repairs are covered by the rental provider’s basic insurance. The basic insurance often doesn’t cover damage to other parts of the vehicle (overhead, underbody, interior, windows, wheels) or other charges (misfuelling, loss of use, key loss, towing, roadside assistance, child seats, GPS devices, personal belongings); you may be charged full costs for repair or replacement expenses that are not covered by the basic insurance.
Protection options to reduce or reimburse the rental vehicle excess are available. These options include third-party Rental Vehicle Excess insurance, and excess reduction waivers sold by the rental provider at the rental counter.
Credit Card Surcharge
- Visa Credit: 0.93% (plus GST)
- Visa Debit: 0.90% (plus GST)
- Mastercard Credit: 0.63% (plus GST)
- Mastercard Debit: 0.55% (plus GST)
- American Express: 1.25% (plus GST)
- Diners Card: 3.09% (plus GST)
- JCB: 1.25% (plus GST)
- Union Pay Card: 0.00%
Percentage of the total transaction value will be charged by Europcar.
Europcar will pre-authorise a security deposit on the nominated card upon collection of the rental vehicle.
The security deposit amount is equal to the total estimated rental charges, plus an additional amount of AUD $200 for accepted credit cards or AUD $500 for accepted debit cards.
For Elite, Premium, Prestige, and Luxury vehicles, a pre-authorisation for the total rental amount plus AUD $500 is taken. Debit cards are not accepted for Prestige vehicle payments.
Not all Europcar depots accept debit cards. Please contact VroomVroomVroom when booking for assistance in finding a suitable location for debit card payments.
- American Express
- Diners Club
Credit Card Requirements for Prestige Vehicles
For luxury and special vehicle models, two credit cards in the primary driver’s name are required, and a pre-authorisation will be requested on each.
Both cards need to be in the primary driver’s name where the second credit card can be a debit credit card. This rule applies to Elite, Premium, Prestige, and Luxury vehicles under SIPP codes: JDAR, JGAR, PDAR, JTAF, LTAR, LDAR, RDAF, GFDR, GFJD, LFGD, and UFFV.
Credit Card Requirements for Elite, Premium, Prestige, and Luxury Vehicles
- Debit cards are not accepted for Prestige vehicle payments.
- Load&Go, travel cards, nor any prepaid cards are accepted methods of payment.
- A pre-authorisation for the total rental amount plus AUD $500 is requested.
- Cash and cheque payments are not accepted for Prestige vehicles.
Driver and Licence Requirements
Upon commencement of the booking, renters are required to present a valid passport or national ID card, an unrestricted driver licence printed in English, and an accepted credit or debit card.
Drivers Licence & ID
Europcar Australia’s licence requirements are as follows:
All drivers (primary and additional) are to present a physical driver licence showing a current residential address, allowing for operation of the type of vehicle being rented. Where a driver’s licence is not printed in English, an official translation of the driver licence issued by the National Accreditation Authority for Translators (NAATI) or a valid International Driving Permit, will need to be presented alongside the original driver licence. Digital driver licences are not accepted.
Licences that are printed in English, including those issued by the European Union, are accepted by Europcar Australia and do not have to be accompanied by a translation.
Non-Australian citizens must also present their current passport upon collection of the rental vehicle.
All documents provided to Europcar must be original. Photocopies and scans are not accepted. International Driving Permits will not be accepted without the original driver licence issued by the renter’s country of origin.
In addition to the requirements above, drivers must be of or over the age of 21 to rent a vehicle with Europcar Australia, with drivers aged between 21 and 24 years old being subject to a Young Driver Surcharge and vehicle class restrictions.
All additional drivers must be added to the Rental Agreement upon collection of the rental vehicle.
A charge of AUD $5.75 per additional driver per day (capped at 5 days) will apply at a maximum charge of AUD $28.75 per driver.
Local fees and charges may be added to the total cost of the booking by Europcar upon collection of the rental vehicle.
Full to Full: The vehicle is supplied with a full tank of fuel; if the vehicle is not returned with a full tank of fuel, additional refuelling fees will apply.
Unlimited kilometres are included for the duration of the booking unless otherwise specified when booking.