Terms & Conditions for Ace Car Hire


Vehicle Collection (7am – 5pm)
Ace Rental Cars is an ‘Off-Airport’ company. Our office’s are located just minutes away from the Airport Terminals. We service all flights and during office hours we provide a courtesy shuttle service to transfer our customers to our office, where vehicles are collected.

Full instructions and maps specific to the renting location will be provided with the reservation confirmation email, within 24 hours of online booking being processed.

After Hours Collections
Outside of standard office hours we can arrange for vehicles to be secured at the terminal car parks for customer collection. Prior to date of collection, further information pertaining to the colour & registration plate of the vehicle will be forwarded along with exact location in car park and access code to key box.

Full instructions and maps specific to the renting location will be provided with the reservation confirmation email, within 24 hours of online booking being processed.

Payment
Ace Rental Cars accepts the following methods of payment for the rental of vehicles;

  • Cash (Australian Dollars ONLY)
  • EFTPOS (International card holders to check validity in Australia)
  • Debit Cards
  • All Major Credit Cards (Diners & Amex attract a 5% surcharge)
  • Pre Payment via approved third party agents

Payment is made in full at the commencement of hire. Any extensions to the hire period will be paid for in advance.

Security

  • Credit Card – A pre authorisation will be taken on the hirer’s credit card which will ‘freeze’ the amount against the customers available credit.
    If customers do not to take the Gold CDW option, the amount of the pre-authorisation will be AUD$1,000.00.
    This authorisation will be released by the customers issuing bank in accordance with their own terms & conditions, on conclusion of the rental period.
  • Debit Card – A pre authorisation will be taken on the hirer’s debit card which will ‘freeze’ the amount against the customers available funds.
    The amount of the pre-authorisation will be equal to the amount of the liability carried on the vehicle, in-line with the selected CDW option.
    This authorisation will be released by the customers issuing bank in accordance with their own terms & conditions, on conclusion of the rental period.

NOTE: Cash or EFTPOS payments will NOT be accepted as security against the hire of a vehicle.

INSURANCE

Standard Cover
All of our cars have full, comprehensive insurance cover included in the daily rate. The amount of the drivers liability on the vehicle is AUD$2500.00 for drivers aged 21 years and over. In the event of a single vehicle accident or vehicle theft the renter carries a liability of AUD$3,000.00.

You can reduce the amount of the renter’s liability by paying a Collision Damage Waiver (CDW) as follows. Should you opt to include a CDW option, we will also waive the AUD$2 per day for an additional driver charge.

Drivers under 25 years of age may choose from the same CDW options however a Under Age Surcharge of $10.00 per day will be applied to the rental agreement.

Silver CDW Option
For drivers aged 21 and over the liability can be lowered down to $350 including taxes.

Under the Silver CDW option the liability on single vehicle accidents and vehicle theft remains at $3,000.

Gold CDW Option
For drivers aged 21 and over the liability can be lowered down to $350 including taxes, which includes vehicle theft, single vehicle accidents, tyre and windscreen damage.

CDW Options – Pricing & Inclusions

Option Cost Multi-car Liability Single-car Liability Windscreen Cover Tyre Cover Extra Driver
Standard Included $2,500 $3,000
Silver $12/day $350 $3,000 YES
Gold $17/day $350 $350 YES YES YES

NOTE: Customers not choosing a CDW option may still opt to reduce the liability on Windscreen & Tyre damage ONLY. Liability for damage to Windscreens and Tyre’s will be reduced to $0. The cost of this waiver is $2.00 per day.

Under 25 yr Drivers
Drivers under the age of 25 who hold a full, unrestricted license may hire under the same conditions. Hirer’s that are not yet 25 years of age will be subject to a $10.00 per day Under Age Surcharge.

Ace Rental Cars are unable to hire to drivers who have not yet reached 21 years of age.

Cancellation Policy
Cancellations made within 24 hours of commencement of hire period will incur a penalty fee of one day’s rental. Cancellations within this period, where the vehicle was prepared for an after hours collection may be subject to recovery and parking fees in addition to the one day rental surcharge.

Driver’s Licence
All drivers should hold a valid driver’s licence and be at least 21 years of age. A current acceptable overseas, New Zealand or International licence is required from all intending drivers. At the Manager’s discretion, a holder of a licence for less than five years is acceptable but may incur a higher insurance excess.

Rental Duration
Each days rate is calculated on a 24 hour basis, or part there of. Customers that return vehicles late are subject to a fee which is calculated at 1/5 of the daily rate up to five hours and a full day thereafter.

Tax
Goods and Services Tax (GST) of 10% is included in all daily hire prices.

Early Returns
The daily rate on any discounted or special hires may be recalculated at rack rates.

One Way Hires
Available between all branches, minimum hire days apply. Repositioning fees may apply.