Terms & Conditions for East Coast Car Hire


Please read and accept these terms and conditions before requesting a reservation.

Payment
The use of Debit Card as security will incur a 5% surcharge on the full cost of rental and will automatically have the PREMIUM PROTECTION Package added to their rental at the prevailing rate. Payment is made in full on arrival. We accept Visa, Mastercard, Bankcard, Eftpos, Cash and Travellers Cheques. American Express, Diners Club and JCB attract a 5% surcharge on any transactions due to high merchant fees.

Area of Use
The area of use for vehicles is confined to the following regions; (NOTE: By prior arrangement, these areas may be extended. This incurs an additional $10 per day for the duration of your rental. LRW must be taken by renters wishing to extend area of use.)

Cairns Region: Cooktown – Cape Tribulation ¨C Daintree ¨C Port Douglas ¨C Palm Cove ¨C Cairns ¨C Mission Beach ¨C Innisfail – Townsville.
Brisbane/Gold Coast Region: Bundaberg – Hervey Bay ¨C Sunshine Coast – Brisbane ¨C Gold Coast ¨C Byron Bay – Ballina ¨C Coffs Harbour – Toowoomba.
Melbourne Region: All area covered by the state of Victoria (except snow zones).

Hirer’s Liability
Liability Reduction Waiver (LRW): East Coast Car Rentals Liability Reduction Waiver protects you against damage caused as a result of a Multi Vehicle accident where another vehicle can be fully identified and all details provided.

Liability Reduction Waiver
(Single Vehicle Accidents are not covered)
Drivers
Age
Multi
Vehicle
Liability
1 -7
days
8 – 14
days
15 +
days
Reduced
Liability including LRW
per dayper dayper day
Sedan’s25 – 80$3,000$13.20$11.00$8.80$200
21 – 24*$3,300$13.20$13.20$13.20$500
8 seater / 12 Seater / SUV’s25 – 80$3,500$19.80$16.50$13.20$500
21 – 24*$3,800$19.80$19.80$19.80$800

Premium Reduction Waiver (PRW): East Coast Car Rentals Premium Protection Package protects you against damage caused as a result of Multi Vehicle Accidents(covered by LRW) plus Single Vehicle Accidents, Hail and Storm Damage, Animal Damage, Windscreens, Tyres and Headlight damage.

Premium Reduction Waiver
(Single Vehicle Accidents are covered)
Drivers
Age
Multi
Vehicle
Liability
1 -7
days
8 – 14
days
15 +
days
Reduced
Liability including PRW
per dayper dayper day
Sedan’s25 – 80$3,000$21.00$18.80$16.60$200
21 – 24$3,300$21.00$21.00$21.00$500
8 seater / 12 Seater / SUV’s25 – 80$3,500$27.60$24.30$21.00$500
21 – 24$3,800$27.60$27.60$27.60$800

Under 25 Drivers
Drivers aged between 21 and 25 years of age (as of the last day of the rental period) are still entitled to hire. They are subject to an compulsory, additional $8.80 per day surcharge.

Holding Deposit
In most instances, we will accept a signed Credit Card imprint (by the hirer) as a security deposit, where the hirer is a corporate client, previous renter and/or has selected the LRW package. East Coast Car Rentals reserves the right to pre-authorise an amount up to the chosen excess, on the hirers card. Upon return and closure of the rental agreements, the imprint is destroyed and pre-authorisation cancelled.

Payment
Payment is made in full on collection.All rates are in AUD$. The use of American Express, Diners Club and JCB cards incur an additional 5% merchant surcharge. The use of Visa, Mastercard, Bankcard, Cash, Travellers Cheques or Eftpos have no additional fees.
NOTE: In all cases the credit card holder must be present upon the collection of the vehicle, be included on and sign the Rental Agreement. An additional driver/hirer fee will be charged.

Airport Arrivals

Brisbane Airports
Upon Arrival and Collection of luggage, please call the number supplied in the confirmation email. Once notified, please allow ample time for the courtesy shuttle to collect you. Some unavoidable delays may occur during busy periods.

Domestic – Qantas/Jetstar Flights: Cross the pedestrian crossing near the “QANTAS ARRIVALS” sign to the Taxi Stand. Approx 10 metres to your RIGHT and past the Taxi Stand there is a sign “LICENSED OFF-AIRPORT OPERATOR PICK UP”. Wait there for our East Coast Car Rentals Mini-Bus to collect you ,usually within 15 minutes after your call.

Domestic – VirginBlue Flights
Cross the pedestrian crossing at the front of the arrival terminal to the Taxi Stand. Approx 10 metres to your LEFT and past the Taxi Stand there is a sign “LICENSED OFF-AIRPORT OPERATOR PICK UP”. Wait there for our East Coast Car Rentals Mini-Bus to collect you ,usually within 15 minutes after your call.

International Arrivals
Directly outside of the arrival terminal doors, turn left and you will see a sign reading ‘Pre-Booked Ground Transfers’. Cross the pedestrian crossing and proceed down the ramp to the lower level and wait underneath the blue canopies for collection.

Gold Coast/Coolangatta Airports
Upon Arrival and Collection of luggage, please call the number supplied in the confirmation email. Once notified, please allow ample time for the courtesy shuttle to collect you. Some unavoidable delays may occur during busy periods.

All Domestic and International Flights
Cross the pedestrian crossing at the front of the arrival terminal towards the short-term car park where you will see a Blue Ticket validation machine.Wait there for our East Coast Car Rentals Mini-Bus to collect you ,usually within 15 minutes after your call.

Cairns Airports
Upon Arrival and Collection of luggage, please call the number supplied in the confirmation email. Once notified, please allow ample time for the courtesy shuttle to collect you. Some unavoidable delays may occur during busy periods.

All Domestic and International Flights
Cross the pedestrian crossing to the Taxi Stand. Our staff will advise the type and colour of our pick up vehicle. Wait there for collection , usually within 15 minutes of your call. We also have Freecall courtesy phones in the arrival terminals located near most baggage collection points or located on Information Stands inside the arrival terminals.

Melbourne Airports
Upon Arrival and Collection of luggage, please call the number supplied in the confirmation email. Once notified, please allow ample time for the courtesy shuttle to collect you. Some unavoidable delays may occur during busy periods.

All Domestic and International Flights
Make your way out of the terminal towards the carpark, cross first lane of traffic to the medium strip collection area where the courtesy shuttle will collect you.

Hotel Collection (Local Only)
Please phone the collection location only when you are ready for collection. Advise Surname, Reservation Number and number of passengers requiring collection. Our courtesy collection is subject to staff availability, normally within 30 minutes and operates up until 1 hour prior to close.
NOTE: For all out of hours arrivals, please ensure sufficient funds are available on your credit card to pay the rental in full. The LRW and PRW packages must be accepted by all hirers collecting vehicles outside of office hours and for those who have not made this selection, these will be automatically added.

Cancellation Policy
7+ days notice – NO Cancellation fee.
24 hours to 7 days notice – $100 Cancellation fee. (This will be charged but you will be given an equal amount credit to your next rental)
Within 24 hours / No Show – Up to full cost of “estimate of charges”.

Reservation Amendments
Confirmed reservations can be altered and are subject to availability. Changes to the length of rental may alter daily rates or any other specially discounted offers. Please advise staff on arrival if the ‘return’ date is to be different than that booked. If during the rental and extended hire is required, the hirer must contact our Reservations office between 8am and 5pm. Quote the ‘U’ booking number and Surname.

Frequesntly Asked Questions

Vehicle Collection

How do I pick up and drop off my rental car at the Airport and is this FREE?
Our free courtesy shuttle greets all customers at their terminal upon arrival and returns them on departure. Our strategically located offices at Brisbane Airport, Gold Coast Airport (Coolangatta Airport), Melbourne Airport and Cairns are just a short ride from the Airports. Being a “Licensed Off-Airport Car Rental Company” your rental is NOT subject to Airport levies or fees. Whether your flight is early or delayed, our prompt collection service will have you in your rental car and on your way.
Collection Locations & Instructions will be provided in final confirmation email along with detailed maps. Arrivals – Customers are asked to contact the rental office once all luggage is collected. Our courtesy shuttle will greet you soon after at a designated meeting point, located just outside the arrival terminals. A short ride back to our depot to complete Rental formalities and you are on your way. A nominal fee of $33 will apply for Rentals outside shuttle times listed below.

Brisbane Airport office hours: 0700 to 2200 , 7 days *
Gold Coast Airport (Coolangatta) office hours: 0700 to 2000 (Monday ~ Saturday) , 0700 to 1800 (Sunday) *
Cairns Airport office hours: 0700 to 1800 , 7 days *
Melbourne Airport office hours: 0700 to 2000 , 7 days *
Please Note: Our last courtesy transfer is 30 minutes prior to close of business. All after hour rentals must complete the Express Check-In form. For all out of hours arrivals please ensure sufficient funds are available to pay the rental in full. In all instances, the LRW and PRW packages will be added automatically to out of hours rentals. We are closed on Christmas Day and New Years Day.)
Departures – Customers are asked to allow ample time for vehicle check-in, and return transfers from our office to the departure terminal. Suggested times for rental return is at least 180 minutes prior to flight of all departure. Return transfers are first come – first serve basis, and leave regularly during the above times. Customers departing on early flights are advised to check-in to their flight, prior to returning the rental vehicle by 0700.

Secure After hours Airport Parking facilities are available @ $33, for returns outside the times listed above. Unavoidable delays may also occur during peak periods.

Can I have the Rental vehicle delivered to my hotel or local accommodation?
We offer a FREE courtesy shuttle that will collect and return you from your local accommodation and transfer you to our local rental office. This can be arranged simply by notifying the Rental Office 30 minutes prior to collection with your local address details. Subject to conditions, peak seasons, time of day and staff availability. Rental Office details available on “Confirmation” email. Please note: Our serviced area is within the local proximity of the office. Please check in advance if you are unsure whether you accommodation falls within that area.

Can I collect a rental at one location and return it to another?
Relocation between offices is possible and subject to a nominal relocating fee. Online quotes will calculate a relocation fee between offices (where applicable). Please note for One-Way Rentals between Cairns to Brisbane/Gold Coast or vice versa a nominal daily rate surcharge of + $10 per day will apply. Subject also to minimum rental and availability. Please contact our Reservations team for availability and rates.

What do I need to bring with me to the counter to rent a car?
All hirers must provide a current valid drivers license and valid credit card in the same name as well as the Booking Confirmation email to assist us on your arrival. Any discounts, coupons, or other promotional material must be presented upon arrival.

Vehicle Use & Conditions

Where am I permitted to drive?
Brisbane/Gold Coast Rentals Area of Use(mainland only): Bundaberg – Hervey Bay ¨C Sunshine Coast – Brisbane ¨C Gold Coast ¨C Byron Bay – Ballina – Coffs Harbour ¨C Toowoomba.
Cairns Rentals Area of Use(mainland only): Cooktown – Cape Tribulation ¨C Daintree ¨C Port Douglas ¨C Palm Cove ¨C Cairns ¨C Mission Beach ¨C Innisifail – Townsville.
Melbourne Rentals Area of Use(mainland only): All area covered by the state of Victoria (except snow zones).

Am I able to drive outside the “Areas of Use”?
Our heavily discounted rates do not reflect the type of use for Rentals travelling beyond our “Area of Use”. A “User Pays” policy allows us to maintain the lowest rates for the majority of our customers travelling within our “Area of Use”. Rentals outside the area are permitted with prior approval and will attract a daily surcharge of $10 per day for the duration of the hire. Subject to a minimum rental and other conditions.
Cairns to Brisbane/Gold Coast Rentals (or vice versa) ¨C Coastal route only ,subject to minimum rentals and availability. Please email or call our reservations team for an individual all-inclusive package.

Do I have to return with full tank of fuel?
We ask all customers to return fuel to original starting level at commencement of rental. We are unable to offer credit or refunds for returns with excess fuel.

Do we receive FREE Street Directories/Maps?
We provide courtesy Tourist Maps, upon request, for all our rentals. For those customers who need accurate directions, we recommend choosing to rent a GPS unit for a nominal daily charge.

What age do I have to be to rent a vehicle?
All drivers 25yo ¨C 80yo. Drivers aged 21yo to 24yo are permitted to hire and subject to an age surcharge of $8.80 per day. We are unable to hire to drivers under 21yo and/or Provisional License holders.

Can I rent a vehicle with a restricted licence?
Drivers who hold a valid Provisional Licence (P Plate) may rent from East Coast Car Rentals under the following provisions;

  • The customer must provide a ¡®P Plate¡¯ for display on the vehicle.
  • The customer must accept the full PRW options.
  • The contract will include any under 25 yr surcharge, if applicable.
  • The customer will abide by the terms of the rental contract as well as those restrictions associated with the licence.

Learner Drivers (L Plate) are not permitted to rent vehicles with East Coast Car Rentals.

Do I need to have an International Drivers Licence?
If you will be driving for a period that is longer than three (3) months and you need to have an International Drivers Licence. Otherwise, we need a valid licence from your own state/country.

Can anyone other then myself drive the car and how many people can drive?
Only named/nominated drivers whose name appears on the Rental Agreement, or attachments, may drive. Each driver must be listed on the Rental Agreement and must present their drivers license at time of collection. An additional driver/hirer fee of $10 per driver will apply. Age surcharges may also apply. Maximum 4 drivers per rental.

Can I return the car after hours?
Yes, you may return your rental car when our office is closed, if prior arrangements have been made. Detailed maps including drop-off location and instructions on key return will be supplied at the commencement of hire. Nominal Airport Parking fees normally apply. Rental cars may also be returned directly at the rental depot after hours, however the vehicle remains the renters responsibility until such time it has been checked-in by our Rental representative the following day.

How can I guarantee the make and model of the car I prefer?
Our makes and models are suggested and Categorized as accurately as possible, indicated by the majority type in the category. Upon arrival advise the counter representative of your preference and if available we will be more than happy to accommodate. The majority of our fleet is Toyota and between brand new and 2 years in age.

What should I do if I have an accident?
Report the accident to the Police immediately. Ensure all details of any third parties, witnesses and police that attend at the scene are recorded and contact us immediately, or certainly within 24 hours. Do not admit liability. Our staff will assist and advise accordingly.

What if I break down? Do you provide 24 hours Roadside Assistance?
24 hour roadside assistance with RACQ/RACV is covered in all rentals. Please note that a ‘human error call out’ will incur a $55 service fee. For example, keys locked in car, out of fuel or lights left on and battery becoming flat.

Can I tow a trailer or anything else?
Our Ute’s are already fitted with tow balls as are some of our 12-seater Commuters and may be used to tow trailers, up to its legal capacity. Should you be wishing to use one of these types of vehicles for towing during your rental period, it is vital that you advise at time of reservations to ensure that the allocated vehicle has the facility. Passenger vehicles can NOT be used to tow or push anything, this forms part of the rental terms and conditions.

Can I take the rental vehicle across waterways and to costal islands?
Our vehicles may travel to coastal islands and across major rivers on car ferries and transporters provided;

  • The customer acknowledges that all insurances are void during the loading, un-loading and travel on said vessels.
  • The customer ensures, prior that travel, that intended routes on Islands are on sealed roads only (see Terms of Rental) as vehicles are not permitted for use on gravel roads or sand.
  • The customer acknowledges that in addition to damage, loss and costs associated with accident resulting from travel in this manner, recovery costs of the vehicles from remote area¡¯s will also be the liability of the renter.

If I leave the headlights on and run the battery flat, am I covered by Roadside Assistance?
Roadside Assistance will cover the unlikely event of mechanical failure. It does not cover non-mechanical defects such as, lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. Call-out fees apply in these instances.

How am I assured of the vehicles condition?
On Arrival – Quality Fleet management ensures that all vehicles are subject to a full detail and safety check prior to its next rental. As re-assurance to our clients and part of our ongoing commitment to quality control, a visual inspection is jointly completed with the hirer present upon collection. All customers receive a copy of a Vehicle Summary Report on commencement of hire and agree to the vehicles condition. All cars are new and kept in the same condition.
On Departure – On return to the depot, our staff will re-inspect the condition of the vehicle referring to the same signed and agreed ¡°Vehicle Summary Report¡± (VSR) completed at the commencement of hire. Subject to a satisfactory final inspection, our check-in staff will close and complete your rental. A closed copy will be supplied on request subject to all charges paid in full.

Damage Cover & Optional Waivers

Does the Rental Vehicle come with any type of insurance or Damage Cover?
Subject to the terms and conditions of the Rental Agreement, standard damage cover is included and a liability applies;

Liability Protection Package

Pre selected online Liability Reduction WaiversLiability Reduction Waiver (LRW)
Standard Liability1-7 days8-14 days15+ daysNew Liability including LRW
per dayper dayper day
Hatch, SedanDrivers Aged 25 – 80$3000$13.20$11.00$8.80$200
Drivers Aged 21 – 24*$3300$13.20$13.20$13.20$500
8 Seater, SUV/Wagon, 12 SeaterDrivers Aged 25 – 80$3500$19.80$16.50$13.20$500
Drivers Aged 21 – 24*$3800$19.80$19.80$19.80$800

* Additional $8.80 Surcharge.

Premium Protection Package

What does the “Premium Protection Package” cover?
East Coast Car Rentals Premium Protection Package protects you against damage caused as a result of Multi Vehicle Accidents(covered by LRW) plus Single Vehicle Accidents, Hail and Storm Damage, Animal Damage, Windscreens, Tyres and Headlight damage.

Pre selected online Premium Reduction WaiversPremium Reduction Waiver (PRW)
Standard Liability1-7 days8-14 days15+ daysNew Liability including LRW
per dayper dayper day
Hatch, SedanDrivers Aged 25 – 80$3000$21.00$18.80$16.60$200
Drivers Aged 21 – 24*$3300$21.00$21.00$21.00$500
8 Seater, SUV/Wagon, 12 SeaterDrivers Aged 25 – 80$3500$27.60$24.30$21.00$500
Drivers Aged 21 – 24*$3800$27.60$27.60$27.60$800

* Additional $8.80 Surcharge.

The majority of other Car Rental Companies have little or NO cover for Single Vehicle Accidents, Hail or Storm Damage or other incidentals which are easily assumed to be covered. We have the most comprehensive and best value covers available. See our table below for our most comprehensive PRW liability. We ask you to compare this any of our competitors!

Are you protected?What is your maximum liability?
Our liabilityOther rental companies’ liability
Type of incident \ vehiclesHatch, Sedan8 Seater, SUV/Wagon, 12 SeaterAll type of vehicles
Single vehicle accidentsA$200A$500No cover / up to total value of vehicle
WindscreenA$0A$0Full value of windscreen + loss of rental
Hail damageA$200A$500Up to total value of vehicle + loss of rental
Tyre damage**A$0A$0unlimited
Collision with animalsA$200A$500Up to total value of vehicle
Theft of vehicle**A$200A$500Up to total value of vehicle
Destruction of vehicle by fireA$200A$500Up to total value of vehicle
Collision with other vehicleA$200A$500Up to total value of vehicle

** Conditions apply.

Will a travel insurance policy provide sufficient cover if I have an accident or can I select the waiver options on arrival if I am unsure?
Accidents and damage do occur, however we ask all customers to ensure the “terms and conditions” of any travel insurance policy are read prior to arrival. Unfortunately we are unable to act on the hirers behalf, or assist in any way when making claims. Whether you hire from us or any Car Rental company, we strongly suggest for peace of mind to accept any waiver options to reduce the hirers risk.

Charges & Payments

When do I pay for the rental car?
Payment is made in full upon arrival for the advised rental duration. Credit Card details are required to confirm your enquiry or quote. These details can be changed upon arrival. Please ensure the Credit Card holder is present upon arrival.

What methods of payment can I use?
Payment is made in full on arrival. We accept Visa, Mastercard, Bankcard, Eftpos, Cash and Travellers Cheques. American Express, Diners Club and JCB attract a 5% surcharge on any transactions due to high merchant fees.

Holding Deposit/Security
For the holding deposit, we do require the main driver of the vehicle to hold a valid current credit card and be present on arrival. In most instances, we will accept a signed Credit Card imprint (by the hirer) as a security deposit, where the hirer is a corporate client, previous renter and/or has selected the LRW package. East Coast Car Rentals reserves the right to pre-authorize an amount, up to the chosen excess, on the hirers Credit Card. Upon return and close of the rental, the imprint is destroyed and pre-authorization cancelled.
Please Note: Due to the limitations within Terms of Use for Debit Cards, American Express and Diners it is compulsory for all waivers to be accepted by customers who are using these cards for security. The use of Debit Card as security will incur a 5% surcharge on the full cost of rental.

Can I pay with cash and use cash as a security bond?
Cash can be used to make payment for the rental provided a valid credit card is for the holding deposit. For who do not hold a credit card a cash bond (holding deposit) will be accepted under the following conditions:

  • The rental is a minimum of 3 days.
  • Full PRW is accepted and paid in full.
  • A bond, equal to the vehicle excess be left as security with East Coast Car Rentals. This bond will be fully refunded on the return of an undamaged vehicle.

Can I pay with EFT POS and use EFT POS as a security bond?
Yes. EFT POS payments are treated as cash payments and subject to the same conditions as our cash policy above.

Are there any other fees or “hidden extra”?
An “estimate of charges” is advised when booking and will include a daily rate, standard liability, GST and an administration fee. Fees relating to extended rentals, relocations, optional extras, collections or returns outside normal business hours, damage liability etc will be subject to standard charges. An Administration Fee will apply to all charges. We are one of the few car rental companies in Queensland that DO NOT charge a daily registration recovery fee on top of your daily hire rates which are usually $4~$6 daily or an Airport Recovery Fee or Levy which are usually between 9% and 12% of the total rental!

What is the cost of additional kilometres?
Unless a booking confirmation states otherwise, Unlimited kms are FREE. Additional kilometres are charged at 22 cents per km should your reservation include a limited km rate. Assume its unlimited kms unless it otherwise states.

What happens if I return the vehicle late?
If the vehicle is returned late, each hour or part of will be charged at one fifth (1/5) of the daily rental. As courtesy to the next renter and for an opportunity for to arrange an alternate vehicle, please advise “Reservations” immediately. Extra charges may apply due to vehicle availability. Optional extras (eg, Liability Waiver etc) will be charged at the full daily rate.

How many free kilometres per day?
Unless otherwise specified, UNLIMITED KILOMETRES apply to all rentals. Heavily reduced rates/discounts may have a limited km rate. This will be clearly visible on any rental confirmation.

Do you hire baby seats and booster seats?
Yes, we do hire baby and booster seats for a nominal daily fee of $5 per day, capped at a maximum of $35 per hire, each. Front/Rear facing Baby seats suitable for newborn to 18kg. Booster seats suitable for toddlers 14kg to 26kg. All vehicles have the required fittings. Be sure to include with your online reservation.

Can I use another person’s Credit Card to pay and/or use for bond/holding deposit?
You may use another persons credit card for the payment and/or holding deposit provided they are prepared to become the main renter of the vehicle, hold a valid current credit card and be present on arrival. By prior arrangement, should the card holder not be able to attend the collection of the vehicle, an Authority Form can be completed by the card holder and faxed back prior to the day of collection. Please speak to our Reservations Team for further information on this. In each case, you will then be added to the contract as an additional driver.

What is a security bond or holding deposit?
A security bond is a pre-authorization to your credit card that is used as a form of protection whilst you are renting a vehicle.

How does a security bond work?
In most instances, we will accept only a signed Credit Card imprint (by the hirer) as a security deposit, where the hirer is a corporate client, previous renter or has selected the ‘Premium Package’ cover. East Coast Car Rentals reserves the right to pre-authorise an amount, up to the chosen excess, on the hirers Credit Card, which is cancelled when the rental is returned and finalised. Financial institutions may take up to 7 days to release the authorisation.

How are our customers’ personal details and credit card information protected securely online?
Our online reservation service is located on a secure server that guarantees the safety of the transaction. The system uses 128bit SSL encrypting technology. SSL works by encrypting all communications between your computer and our server so that information cannot be intercepted.

Reservations, Amendments & Cancellations

Why do the “daily rates” vary and will they change when I book?
Rental rates are subject to availability and demand. Reservations made “Online” are always heavily discounted . Once confirmed arrival and departure details are available, we suggest you confirm your rental requirements. Online rates are itemized to show a breakdown of all fees and charges. An email “Confirmed Reservation” or “Quote” will indicate a “Total Estimate of Charges” and be GST inclusive.

What if I have to cancel a booking? Are there any cancellation fees?
We reserve the right to charge the following cancellation fees to all confirmed reservations.

  • – 7+ days notice – NO Cancellation fee.
  • – 24 hours to 6 days notice – $100 Cancellation fee. (This will be charged but you will be given an equal amount credit to your next rental)
  • – Within 24 hours / No Show – Up to full cost of “estimate of charges”.

Can I extend the rental duration?
Extending the rental duration is possible at time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.

Are interstate one-way rentals available?
Unfortunately we do not offer interstate relocations at this stage.

Is it possible to modify my reservation once it is confirmed?
Confirmed reservations can be altered and are subject to availability. Changes to the length of rental may alter daily rates or any other specially discounted offers.

Can I check rates without making a reservation?
You may request a quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process. If you wish to make a reservation at this time and with these details simply continue by entering your Personal details and Credit Card via our secure booking page.

How will I know my reservation is confirmed?
The final page when Booking Online offers all booking details as entered and includes, a “Booking Request” reservation number prefixed by a “U”.Please record this reference number and/or print page. Once received by our Reservations Team an email confirming your booking request will be sent, normally between 24 to 48 hours. For any reason you do not receive a “Confirmation” email please contact our Reservations team, supply “U” number and a confirmation will be re emailed. Please read and print “Confirmation” and advise immediately if any details are incorrect. Vehicle details, Airport collection procedure, terms and conditions of hire and other main details are included in the “Confirmations”.

Express Check Ins

What is East Coast Car Rentals Express Check-in?
Express Check-in allows for a more efficient collection of the vehicle. We prepare all of the paperwork prior to the customers arrival. Upon arrival at the branch the customer will only need to produce their Drivers Licence and sign the rental contract and receipts.

  • Express Check-in is only available to customers paying by credit card.
  • The nominated credit card will be charged on the morning of the collection date for the full estimated amount of the hire.
  • Express Check-in is only available to customers who have accepted the Premium Reduction Waivers. Customers who have not selected this option during their original reservation will have it added to the rental costs during the Express Check-in process and will receive an updated confirmation within 24 hours.
  • There is no additional fee associated with Express Check-in

Promotions

What is an ECP Code?
An ECP Code (East Coast Promotional Code) is a unique, identifying, alpha-numerical code given to advertisers and affiliated businesses. This code is normally printed on coupons and other advertising mediums that are communicated to their customers, clients, supporters and members. Should you be in receipt of such a code, please ensure that you correctly enter it in the space provided before commencing booking or quote.