Hertz Car Hire Terms & Conditions – Summary of Key Points

Please note for the full terms and conditions of Hertz a link is provided when submitting your booking.

Below is a summary of the most Important Information. If you do have further questions, please contact our Customer Care Team.

Rental Vehicle Excess

The excess for your chosen vehicle is approximately AUD $5,500 – $7,000.

As owners of the car, the rental company has full insurance for your chosen rental vehicle. Basic cover is included in the rental quote however if the car is damaged, stolen or Third Party Loss occurs during your journey, you must pay up to the Rental Vehicle Excess amount listed in your rental agreement, providing you have adhered to the terms of your agreement.

Hertz Australia refer to their excess as the Accident Damage Excess (ADE). They charge up to the ADE amount listed in your Rental Agreement per incident. Windscreen, glass and tyre damage to the car, any damage to vehicle extras (including child seats, GPS & personal belongings) and roadside assistance (eg. towing, off-road time, locked keys or misfueling) are excluded from the capped Accident Damage Excess Fee. Costs to repair or replace such items may be charged at the actual repair cost. Refer to Hertz’s Terms & Conditions for full information.

Credit Card Surcharge

A maximum card surcharge rate of 1.35% of the total transaction value will be charged by the provider.

Security Deposit/Bond

When you arrive at the Hertz rental location, they will pre-authorize a deposit on your card as security. The deposit amount is equal to the total estimated rental charges plus between AUD $100 – $550 based on your chosen car type and pick up location as outlined below. Note, a valid credit card in the renter’s name is required for booking and must have available credit.

Australian Local Renter

First-time local renter a rental bond amount of AUD $500 will apply to any for Passenger and Commercial Vehicles and AUD $1000 for Prestige and Adrenaline Vehicle Hertz rental in Australia. The definition of a First Time Renter is someone with no visible system rental history, who resides within 100kms of the CBD in which the vehicle is being collected. When a local customer profile exists in the Hertz system with no retrievable rental history (2 – 3 years historical data), the First Time Local Renter requirements are applicable

Bond (AUD) – Conditions – Applicable Locations

  • $100 – All vehicle types ex Adrenaline/Dream/Prestige – Corporate Locations
  • $200 – All vehicle types ex Adrenaline/Dream/Prestige – Franchise Locations
  • $400 – Commercial Vehicles – Melbourne Locations*
  • $550 – Commercial Vehicles – Sydney Locations*

*Bond $200 at following locations:

Lidcombe 4WD & Trucks (SYF60), Arncliffe 4WD & Trucks (SYF61), Smithfield 4WD & Trucks (SYF62), Bankstown Commercials (SYF63), Castle Hill Commercials (SYF64), Five Dock Commercials (SYF65), Gosford Downtown (GOT60), Campbelltown Downtown (CMT60), Wollongong Airport (WOL50), Wollongong Airport (WOL50), Wollongong Airport (WOL50), Wollongong Airport (WOL50), Wollongong Downtown (WOL60), Klemzig Downtown (ADF60), Klemzig Downtown (ADF60), Plympton Trucks (ADF61), Regency Park Downtown (ADF64), Olympic Dam Airport (OLF50), Mt Gambier Apt Trucks (MGT50), Whyalla Trucks (WHT60), West Melbourne (NML60), Noble Park Trucks (NML61), Altona North Downtown (NML62), Mitcham Trucks (NML63), Campbellfield Trucks (NML64), Deer Park (NML65), Moorabbin Trucks (NML66), Ballarat Downtown (BLR60), Bendigo Epsom Downtown (BXG60)

Accepted Cards

  • American Express
  • Diners
  • MasterCard
  • Visa

Not accepted are Debit/EFT cards – Cash cards.

The Credit Cardholder must be present at the time of collection.

Driver and Licence Requirements

When you pick up the car, please have your Passport or national ID card, driving licence (unrestricted and in English) and acceptable credit or debit card/s present.

Drivers Licence & ID

When you pick up the car from Hertz, you and any person driving the vehicle must be 21 years of age or over (unless approved in writing by Hertz) and must hold a current drivers licence that:

  • is in English or, if not in English, is accompanied by a certified English translation;
  • is valid for driving the vehicle;
  • is not a learner’s permit;
  • the driver has held for at least twelve consecutive months; and
  • satisfies any other conditions on the Rental Agreement or in any Additional Terms.

Australian Local Renter

First-time local renter – The definition of a First Time Renter is someone with no visible system rental history, who resides within 100kms of the CBD in which the vehicle is being collected. When a local customer profile exists in the Hertz system with no retrievable rental history (2 – 3 years historical data), the First Time Local Renter requirements are applicable.

When a rental is processed for a customer who is deemed a First Time Local Renter, the following mandatory Identification Documents and payment requirements apply:

Mandatory Identification Documents consists of

  • Driver Licence: A current Driver Licence must be presented. A Digital Driver Licence is not accepted for a First Time Local Renter.
  • Credit / Debit Card: A valid Credit / Debit card in the name of the driver must be used for the full amount of the associated bond. The customer must present the physical Credit / Debit card upon pick up of the rental
  • Proof of Residence: The driver must provide Proof of Residence by way of an approved document (please refer to the table below), which must be dated within 3 months of the rental. If the Driver License address is not current, the First Time Local Renter must provide two (2) Proof of Residence documents, with one being a Utilities Bill or Property Lease Agreement. Electronic Proof of Residence documents are accepted, providing they are dated within 3 months of the rental.

Approved Proof of Residence Documents

  • Property lease agreement
  • Utilities bill
  • telephone account
  • Letter of employment
  • Any official government paperwork

Essential Document (if Driver Licence address is incorrect)

  • Property lease agreement
  • Utilities bill

Renters from China

Renters from China can use a China Notarial Certificate (CNC) and is used in place of an International Driving Permit, however their original Chinese licence MUST accompany the driver as well as the CNC and satisfies any other conditions on the Rental Agreement or in any Additional Terms.

Tasmania Driver’s Licence Requirements

Renters in Tasmania must have held a Full driver’s licence for at least three years and not be on a provisional licence. Provisional licences are not accepted in Tasmania. 

Age Requirements

In Tasmania, drivers 75 years and over must present a medical certificate at the time of pickup.

For all other Hertz locations in Australia, there is no set maximum driving age, however, a medical certificate is recommended from drivers over 75. Ultimately, it is the location’s decision if they will rent to a person over the age of 75.

Vehicle Licence Requirements

Up to 3 tonne trucks can be rented with a standard car licence as required by law.

Hertz’s Prestige/Adrenaline/Dream Collection

If you hire a car from these collections, you and any person driving the vehicle must be at least 25 years of age. Young Drivers (21 – 24 years): An age surcharge will apply for all drivers, including additional authorised drivers on the rental agreement, who are aged between 21 – 24 years of age. The surcharge is capped at 7 days for every 30 day period and depending on the vehicle the following fees apply: Passenger, Prestige, 4WD, Light Commercial (3 tonnes or less): AUD $16.50 per day. Heavy Commercial (Greater than 3 tonnes) and 21+ Seater Buses: AUD $27.50 per day.

Note, local fees and charges may be added to the displayed price by the rental company upon collection of your vehicle

Additional Drivers

Additional drivers can be added to the rental agreement at the time you collect your hire car at the rental counter.

As the renter you may allow other persons to drive the vehicle provided that you have checked that the person meets the age and licence requirements specified in this section and that they are either:

  • a member of your immediate family who is permanently living with you;
  • your employer, employee, fellow employee or partner and the rental of the vehicle is for business purposes;
  • or a person who is contracted to perform work for you, or an employee of a person or entity who is contracted to perform work for you, and the rental of the vehicle relates to the performance of work;
  • or any other person approved in writing by Hertz.

If a driver does not meet the above requirements, they must be added to the rental as an additional driver and must us show their licence. An additional driver fee is payable. You and any person driving the vehicle must be 21 years of age or over (unless approved in writing by Hertz) and must hold a current drivers licence that:

  • is in English or, if not in English, is accompanied by a certified English translation;
  • is valid for driving the vehicle;
  • is not a learner’s permit;
  • the driver has held for at least twelve consecutive months;
  • and satisfies any other conditions on the Rental Agreement or in any Additional Terms.
  • If the vehicle is from Hertz’s Prestige/Adrenaline/Dream Collection, you and any person driving the vehicle must be at least 25 years of age.

Additional Driver Fee

Charges of AUD $5.50 (including GST) per additional driver per day apply for additional drivers who do not qualify as immediate family or employment-related relationships as outlined above. The daily fee is capped at 5 days per 30 days period with a maximum charge AUD $27.50 (including GST) per 30 day period. Note, the supplier may add local fees and surcharges to this cost at the time of car collection.

Additional drivers must be added to the Rental Agreement at the time of collecting the car and must suffice the licence and age requirements noted above.

Fuel Policy

Full to Full

The vehicle is supplied with a full tank and must be returned with a full tank or additional fees will apply.